virtual desktops cant keep up with the challenges of hybrid workforce

Virtual desktops: They can’t keep up

It’s the blunt reality: virtual desktops really can’t keep up with today’s professional employees. They simply cannot meet the needs of a remote and hybrid workforce.

And truth be told, this story is nothing new. Virtual desktops were struggling pre-pandemic with the migration to browser-based (SaaS) applications. They were also having a difficult time staying relevant with employees’ ever-increasing dependence on mobile devices as a work productivity tool. 

And then COVID hit – with the huge and instantaneous surge in video conferencing needs – and this tipped the scales.  Since then, the technology have been holding workers back, preventing them from working in the way they both want and need.

The unfortunate result? 

  • Risky “workarounds” are becoming more commonplace – employees are finding ways to bypass their virtual desktops, especially for browser-based apps, to achieve a more functional and flexible digital experience. But by doing this, they risk the security of firm and client data – sensitive data that absolutely should be kept secure.
  • Mobile devices are more out of scope with virtual desktops than ever before, as these environments are, in most cases, unusable from smartphones.
  • Perhaps most importantly, financial advisors, RIAs, and agents in other types of industries who use virtual desktops at work are frustrated. They can’t get their jobs done. They can’t be productive.  

In this short video clip, OS33’s VP of Strategy Jeff Fisher talks about these challenges and shares how OS33 is focused on changing this paradigm. 

So let’s go back to an important question: Is there ever a scenario where virtual desktops really do keep advisors both safe and productive? 

We will stick to the answer of “no”.

And while such remote working technologies have their place in enterprise IT and do their job of keeping data secure, the real issue is their negative impact on productivity.

Whether you’re a user yourself or not, you’ve likely heard about them from others:

  • Virtual desktops are slow.
  • There is a noticeable lag when using virtual desktops, which don’t provide a consistent experience across different locations and devices.
  • There is an overall “lower fidelity experience” with virtual desktops.
  • The continued advice given to employees who use video conferencing services (Cisco Webex, Microsoft Teams, Zoom, etc.) is: “Don’t access these applications from within your virtual desktop.”

One thing we’d like to stress is that while many advisors and agents are learning (and have learned!) to bypass the system, they are not doing this to be nefarious. They are not doing this to undermine their firm. They’re doing it so they can be more productive and have a (much) better user experience.

They, quite simply, want to get their jobs done and done successfully. And to do so they must go around the virtual desktop.

We’ll leave you with this: in today’s world with increased mobility and increased cyber risk, and with a focus on keeping remote employees, agents and representatives as productive as possible, virtual desktops need to be re-evaluated as a viable solution. 

Be sure to check out our blog that features OS33 President Morley Ivers as he talks about the “cringeworthy” experience of virtual desktops.

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